Updated October 9, 2026.
This policy describes personal information used to operate The Crystal Grid at thecrystalgrid.com. Contact info@thecrystalgrid.com with privacy questions or requests.
Information used
When you place an order or contact us, information may include your name, email, billing or delivery details, order records, and the message you send. Shopify and payment providers process payment information. Please do not send full card details, passwords, or identity documents by email.
The storefront and its service providers may also receive device, browser, connection, and usage information through cookies and similar technologies. The information collected depends on the services and privacy choices enabled for your visit.
Purposes and providers
We use information to process orders, deliver files, answer questions, maintain records, prevent misuse, and operate the store. Shopify provides our commerce platform. Delivery and payment providers receive information needed for their services. If you order a printed edition, its production or shipping provider needs the details necessary to fulfill it.
Marketing messages are separate from order and support communications. You can unsubscribe from marketing emails using their unsubscribe link. Optional analytics and advertising tools, when used, are subject to the privacy choices available for your location and the tool's settings.
Retention and requests
Order and communication records are retained as needed to provide services, resolve issues, and meet applicable recordkeeping obligations. Depending on your location, you may have rights to access, correct, delete, or restrict use of personal information. Email us to make a request; we may need to verify it. Some records must be retained where required by law.
For Shopify's handling of personal information, see Shopify's privacy policy. This policy will be updated when our services or practices change.