Digital delivery
Products marked as digital downloads are files, not physical items. No shipping charge applies to a digital-only order. The product page describes the file format and what is included.
After successful payment, follow the download instructions provided for your order and check your email, including spam or promotions folders. If you cannot access a file, contact info@thecrystalgrid.com with your order number. We will help restore access.
Printed products
A printed book or journal is a separate physical product only when explicitly offered on its product page. Any production time, delivery estimate, shipping charge, and destination restrictions will be shown for that edition before purchase. Digital products do not include a printed copy.
Earlier physical orders
For help with an earlier crystal or jewelry order, email us with its order number. Please contact us before mailing any return; old mailing addresses and delivery estimates may no longer apply.
Digital products
If a download is missing, corrupted, duplicated, or materially different from its description, contact info@thecrystalgrid.com with your order number and a description of the problem. We will investigate and provide corrected access, a replacement, or an appropriate refund.
If you change your mind before accessing or downloading the product, contact us within 14 days of purchase to request a cancellation. Once a digital file has been accessed or downloaded, change-of-mind refunds are generally not offered, except where applicable law gives you a right to cancel or receive a remedy. This does not limit your statutory rights.
Approved refunds are returned to the original payment method. Your payment provider determines how long the credit takes to appear. Do not email card details or banking credentials.
Physical products and earlier orders
Contact us before sending anything back. The terms applicable to an earlier purchase and your statutory rights continue to apply. Printed editions will state their return and defect process when offered.